Ask a Property Adjuster

What kind of water backup is this?

Water coming up through a drain, toilet, or shower? Answer a few questions and get your likely coverage bucket — and what to do next. Takes about a minute.

Which coverage bucket your water falls into can mean the difference between a capped endorsement and full coverage. This tool walks you through the same questions an adjuster asks.

Free. Your result is shown with no email required — email is only offered at the end if you want the full checklist and the free guide.

Question

What this usually means for coverage

What to do next

    Invoice trap — read this before the plumber’s bill goes to the carrier

    If the plumber writes “sewer backup” on the invoice, the carrier may file it under the endorsement — even if it was a clog or an overflow. Ask for the invoice to describe what actually happened (clog, overflow, failed pump) before it goes to the carrier.

    Want the full “what to do next” checklist and the free Home Damage Guide?

    The full decision tree for every scenario, the word-for-word first-call scripts, and the invoice-wording instructions are in the playbook.

    Gear that helps right now: wet/dry vac | water alarm | moisture meter

    For the moisture meter, pick the one that fits the job: the General Tools MMD4E pin meter gives an accurate spot reading and is the most affordable, but every pin leaves a hole to patch; the General Tools MMD7NP pinless meter reads through the surface with no holes in your drywall; and the Tramex ME5 is the most accurate, the professional pick for those with the budget.

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    If the claim number comes back too low, there’s a process for that — here’s how appraisal works.

    General educational information only. This tool does not determine coverage for your specific policy or situation. Always consult a licensed professional about your specific situation.